We want you to be 100% satisfied with your purchase from goingtroppopets.com.au If you are not satisfied with our product, you can choose to return your order to us for a full refund as long as the following conditions are met:
Shipping Policy
We are in Ballarat Victoria, Australia. We ship our products Australia wide via Australia Post Orders placed before 1.00pm Monday to Friday will generally ship the same day (Please note: This is same day dispatch and not same day delivery). For faster delivery you must select the (Australia Post – Express Post) shipping option. There will be some rare occurrences where our stock levels are incorrect, and it may take up to 5 days to ship a certain product. Please note that we cannot ship orders on Saturday, Sunday or Public Holidays.
How much does shipping cost?
Shipping costs are calculated at checkout by the weight and location of the package. Postage can be estimated here Auspost Shipping Times, with the from postcode as “4017”. Free Shipping over $99.00 & Regular Shipping options may be sent by Australia Post. If you wish your order to be sent with Australia Post, please choose one of these options: “Australia Post – Standard” or “Australia Post – Express”.
Do I need to be home for my package to be delivered?
No, you do not need to be home for Australia Post to deliver your package. Our standard is to mark the package as fine to be left in a safe area at the address. If you do wish to have it left please be sure to have your safe place registered with Australia Post or leave a delivery note with your order. We cannot guarantee that the Australia Post driver will leave the package, we can just direct them to do so. If you wish to sign for your package or have any special instructions, please leave a note at checkout and we will arrange this.
Shipping Times
In the metro areas of Adelaide, Brisbane, Sydney and Melbourne, you can expect your order within 1-2 days after they have been dispatched with Express Post. If you are just outside the metro areas or in large towns, it can take an extra day or two for your order to get to you. Deliveries further afield may take a week (and occasionally more) from the time of dispatch. See the shipping tables below for a more detailed guide to the shipping times to your area. With Regular Shipping, Courier & Free Shipping options, we cannot guarantee the shipping times. Please select “Australia Post – Express” for fastest shipping times as other shipping options times. Australia Post – Express can no longer has a guarantee shipping time.
Return Shipping Address:
Going Troppo Pets
Shop 1 909 Howitt St, Wendouree, Vic 3355.
Contact Phone
(03) 43431789
